Self Service

  • What is a bar-coded boarding pass?

    Bar-coded boarding passes use IATA industry-standard 2D bar codes that record the boarding information that was previously recording on the magnetic stripe of old-style boarding passes.

  • Why use them?

    Bar-coded boarding passes (BCBP) give passengers more options and greater flexibility when checking in and boarding their flight. BCBP gives passengers the option to print their boarding passes at home, then proceed to baggage drop-off or directly to the gate using one document for the entire journey, even on a multi-segment itinerary, further simplifying the travel process for the passenger.

  • Do all airlines offer them?

    No, not yet. But an increasing number of airlines are as the industry as set a deadline for complete conversion to bar coded boarding passes by the end of 2010.

  • How does mobile phone check-in work?

    Mobile phone check-in enables airlines to send two dimensional (2D) bar codes directly to a passenger’s mobile phone, personal digital assistant or smart phone. Passengers simply register their mobile number with their airline at the time of booking to receive a text message with a 2D bar code, or instructions to download it. The bar code becomes the passenger’s boarding pass and it is read directly from the screen of the mobile device, eliminating paper completely from the check-in process.

  • Is this widely available?

    Mobile phone check-in is a relatively new phenomenon and is currently offered by a limited number of carriers. However, that number is expected to grow.

  • Are bar-coded boarding passes the way of the future?

    Yes…at least the immediate future. By the end of 2010 all airlines will issue IATA-standard bar-coded boarding passes only. That means the magnetic-stripe boarding passes will eventually disappear.

  • What are self-service check-in kiosks? How can I use them?

    Self-service check-in kiosks are machines that allow passengers to check-in and issue their own boarding card. There are two types of kiosks: dedicated kiosks that facilitate self-service check-in for one carrier and common use kiosks that allow passengers to check-in on multiple airlines using the same, shared kiosk. Self service check-in kiosks are usually located in the airport check-in area, but can also be found in off-airport locations such as hotels.

  • Why has the industry moved to more self service?

    There are three primary reasons. First, to give passengers more control over their travel experience. Second, to save passengers time. Third, to allow airlines to more efficiently serve their customers.